March 7, 2019 News

Barking Hall nursing home praised by industry inspector

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A residential nursing home based in Barking near Needham Market has been rated as ‘good’ by the Care Quality Commission (CQC), following an inspection into the quality of service it provides. Barking Hall nursing home, which is part of the Healthcare Homes Group, was inspected in February and has now received this positive grading.

Inspectors visited Barking Hall in an unannounced visit and spent time speaking with staff, residents, the relatives of residents and the registered manager. They looked to determine whether the service delivered at the home was safe, effective, caring, responsive and well-led. The home has been rated as ‘good’ in all five areas.

The home provides care for up to 49 people, many of whom live with a range of medical conditions, and the team prides itself on getting to know each resident personally, alongside understanding their medical needs.

The report highlights this, stating “It was clear from our observations and discussions with staff that they knew people well and had taken time to get to know them as individuals. The manager promoted the development of meaningful relationships between staff and people using the service.”

In addition, inspectors noted the emphasis staff place on compassionate care, reporting that “All the people we spoke with told us that staff were kind and caring towards them. One said, “Staff are very kind and will help you with anything.”

This has also been recognised by relatives of residents who have provided positive feedback on the independent review website www.carehome.co.uk. The home is currently rated as 9.6 out of 10 and has received such comments as “My mum was cared for at the home in her last days with terminal breast cancer. She was treated with dignity and respect, and we cannot fault a thing. Myself, my father, my brother and sister couldn’t wish for better care for her. We also were treated with care and respect. Her final days were made a little bit easier by all the staff’s kindness to mum and to us.”

Manager of Barking Hall, Sue Oates said: “This report is such a positive reflection of the work that everyone does here at Barking Hall to make sure our residents are cared for in the best possible way.

“Since joining the home last year, I have reviewed every part of our care provision, working with staff, residents and relatives to find out how we can ensure that the care we provide is completely based around individual needs.

“I’m delighted – and proud – to see that the CQC inspectors have recognised this, and that our residents and their loved ones are also reporting that care at the home is what they would expect for this important part of life. Thank you to my wonderful team for all your efforts in making Barking Hall such a splendid home.”

The CQC is the independent regulator of health and adult social care in England. It makes sure health and social care services provide people with safe, effective, compassionate and high-quality care.

The full inspection report can be viewed at www.cqc.org.uk. Barking Hall is based on Needham Road in Barking. For more information on the range of residential services available, call 01449 720793 or visit www.healthcarehomes.co.uk.

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