February 25, 2020 Movers & Shakers

Canford Healthcare announces new appointment at Hampton Care Home


Canford Healthcare, a leading provider of nursing, residential and dementia care services, is pleased to announce the appointment of Sandra Roche MSc DipSW as manager of Hampton Care Home.

Sandra brings a wealth of expertise and experience to the home manager role. She is highly qualified, with an MSc in Social Policy and Social Work Studies as well as a Diploma in Social Work.
Throughout her career to date, Sandra has sought to make a difference to the lives of people living with dementia. She firmly believes that they and their families are all too often let down by scant and inadequate services.

She has undertaken a wide variety of roles within health and social care that have brought her into contact with people affected by dementia. She has been a field social worker and, as registered manager, led a residential care facility (a former Methodist home) to a CQC Excellent rating. Here, one of Sandra’s biggest challenges was to oversee the phased demolition of the old site, dating back to 1948, and construction of a new build with residents still in situ. She was also determined that they would have a say in the project.

“We involved them in everything, from discussing plans with architects to testing out furniture. We even supported them to try out new baths – on the retailer’s trailer! The CQC praised us for the high level of resident involvement,” she explains.

In search of a fresh challenge, Sandra moved to Sutton Council as Head of Provider Services, overseeing four care homes, three day centres and a homecare service. Part of the role involved the decommissioning and merger of care home facilities, as well as embedding a new staff culture. Sandra met the difficulties head on…. by commissioning a film that involved both residents and staff. The innovative use of stop-motion animation helped residents affected by dementia to articulate their reminiscences on camera. The film was so well received that it was featured at the 2010 National Dementia Conference as an example of best practice. Continuing with the theme of innovation, Sandra’s team later won a Health Service Journal Award for setting up the area’s first local Admiral Nurse Service to support families living with dementia.

At Hampton, Sandra’s main priorities are to create a happy environment where residents feel genuinely at home, as well as support colleagues to develop their skills and be genuinely inspired by their work. She’s determined, too, that Hampton will achieve a CQC Outstanding rating – in all five categories.

Sandra loves interacting with the residents. “Nothing beats walking around and talking with residents,” she says. “If you have a bad day or feel stressed, having a chat is the best way to feel inspired all over again. It’s a huge privilege to listen to and learn from older people. I’m here to help and support them and their families, but I’m also grateful for the ‘gifts’ I get in return. I’ve learned so much about history, society and life in general from talking with them every day.”

Sandra’s expertise in dementia will help support the roll out of a new initiative to improve the quality of dementia care at the home. The main elements are ensuring that residents receive optimum, person-centred nutrition and maintaining wellness via daily activities. A rigorous training programme will help Hampton staff to understand more about dementia so they can provide better care in a dementia-friendly environment.

Operations Manager Caron Sanders-Crook says: “We are delighted to welcome Sandra as the new manager of Hampton Care Home. We believe that her knowledge, skills and experience, especially in relation to dementia, together with her energy, drive and determination to build a strong, united team will help establish Hampton as an outstanding provider of residential, nursing and dementia care.”

Sandra is ably assisted by deputy manager Mobin Jacob Philip as well as the rest of the Hampton team.


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