August 13, 2019 News, Property

Dr Chai Patel CBE, FRCP to retire as Chairman of HC-One

Leading UK care home provider HC-One has announced the retirement of Dr Chai Patel CBE FRCP as its Chairman. Dr Patel will serve as Chairman and as a Member of the HC-One Board until his retirement on 31st October 2019. Chai will continue to be an active investor and substantial stakeholder in the company thereafter.

Dr Patel founded HC-One in 2011, serving as Chairman throughout its history and also as its Chief Executive between March 2015 and September 2017. The company emerged from the crisis facing the Southern Cross care business and was formed in just 91 days. Initially running 241 care homes and employing 14,000 staff in 2011, HC-One has grown to become the largest elderly care provider in the UK, now operating 329 care homes and employing over 23,000 staff today.

HC-One is a multiple award-winning company. This includes winning Care Home Group of the Year at the most recent National Care Awards; a 9.6 out of 10 score on the independent review website,; and accreditation from Skills for Care as a Centre for Excellence in both 2017 and 2018, among its many accolades.

Dr Patel was succeeded as Chief Executive by Justin Hutchens in 2017 and therefore the management transition has already occurred two years ago. Mr Hutchens has a 25 year career operating and investing in care facilities including 15 years in key leadership roles. He first became involved with the UK care sector in 2015 as the Chief Investment Officer of HCP. Mr Hutchens has already led HC-One through the substantial growth phase over the past two years and will continue to lead the company as it invests for the future and continues its journey to be the first choice care provider in the UK.

The company intends to fill the Chairman role with an experienced UK based non-executive chairman with skills and experiences that are complimentary to Mr Hutchens’s.

Dr Patel said:

“In September 2019 I will be 65 years old. It will be the right time for me and my family for me to step back from my role as Chairman in this amazing business. I graduated as a doctor in the summer of 1979 and in the ensuing 40 years, I have spent 35 hugely enjoyable years working in Health and Social care. Founding and leading HC-One has been the privilege of a lifetime.

“I have enjoyed having a clear mission and the honour of working with so many wonderful colleagues. The challenges have been demanding but deeply fulfilling.

“No challenge in my career was more daunting than the turnaround of Southern Cross and the creation of HC-One. Southern Cross was a company in crisis with thousands of vulnerable elderly people at risk of losing  their home, and thousands of jobs also on the line. Thanks to the inimitable hard work, commitment, and shared values of my colleagues across the company down the years, we have developed a culture committed to kindness which puts resident welfare at the heart of everything we do at HC-One.

“I founded HC-One to deliver the kindest care in the UK and I am so proud of what we have achieved. I want today to thank publicly every single member of staff with whom I have worked since 2011. Kind care depends on those who deliver it and I have been humbled by the dedication of my colleagues every day since HC-One began.

“I am sad to be leaving, but no person can carry on forever. My sadness is countered by the joy that I feel at HC-One being in an excellent place. I am thrilled with everything that has been achieved. We have an established and settled leadership, a clear vision and well-developed plans to invest in our colleagues, homes and technology.

“HC-One still has its best days to come and after October 2019 I shall be watching from afar and wishing the business all the best.”

Justin Hutchens, Chief Executive of HC-One, said today:

“Dr Chai Patel has had a monumental and everlasting impact on this company, and indeed on the sector more widely in Britain. I joined HC-One, as Chief Executive two years ago, having been inspired by Chai’s vision and commitment to drive a culture of kindness throughout the organisation.

“Chai put us on the road towards our objective of being the first-choice provider for Residents and the employer of choice for the kindest staff in every community we serve.

“My colleagues and I look forward over the coming months to thanking him and suitably marking his retirement.

“I share Chai’s confidence in this management team as we move forward from a position of strength to continue to deliver on our promise of kindness.”


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